2/22/2024 0 Comments System shock 2 midwif![]() ![]() ![]() They were knocking as loudly as they could on the security door to their bank, but nobody was answering, while the thieves took all their cash out the back. John and Julie were trying to do everything right. Their loss of almost $400,000 – their retirement savings – the theft of their identity, the fraudulent accounts opened and then siphoned off in their names, is a contemporary horror story about the reality of privacy that now hangs by slim, digital thread. I'd spent the week on air talking to John and Julie, the victims of the worst identity theft and financial fraud I'd ever been told about. "They don't give you a direct number you can call, something to get you straight into the banking services division? Even though you work for the same bank?" My question was faltering: "Are we calling … the same helpline number that I would call if … if I was at home?" Thinking back, I can't believe it took me so long to figure it out. There I was in my cheerfully lit local branch, sitting with the bank assistant, as we both silently listened to that looping music and waited for someone to pick up the phone. I was, of course, well accustomed to hanging on the phone to my bank at home for untold minutes, maybe hours, while the on-hold music played in a nauseating loop and I pottered around getting other things done.īut this was something new. The bank clerk and I waited on hold together for almost half an hour before I realised something. ![]()
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